Refund policy

Returns & Refunds 

By Valeart has a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. After this period, we’re unable to accept returns.

Eligibility for Returns

To be eligible for a return, your item must be:

• in the same condition you received it

• unused / unworn

• with any tags still attached (if applicable)

• in its original packaging

• accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, please email me at byvaleau@gmail.com , and I’ll send you the return address and instructions.

Please note:

• Return shipping costs are not included in the refund amount.

For any questions about returns or refunds, email: Byvaleau@gmail.com

 

Faulty Items

If you receive an item that is faulty, please email a photo to Byvaleau@gmail.com as soon as possible so I can review the issue and organise a solution.

 

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

• sale items

• custom-made orders 

 

Refunds

Once your return is received and inspected, I’ll let you know if your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to finalise and display the refund.

If more than 14 business days have passed since your refund was approved and you still haven’t received it, please email me at Byvaleau@gmail.com